What is account provisioning?

Account provisioning allows healthcare staff to create or upgrade an NHS login account on behalf of a patient.

This provides the patient with a fully verified (P9) account, without them having to go through the standard prove who you are process.

This can help patients who cannot verify their identity online or choose not to.

Requirements

For the process to work, the patient must:

• not already have a P9-level NHS login account
• have a valid email address and mobile phone number
• have an active Personal Demographics Service (PDS) record

---

How it works

There are two parts to the account provisioning process:

1. Healthcare professional flow

Healthcare staff use the Provisioning API to start the process. Here's what happens:

1. The patient’s demographic details and the organisation’s ODS code are submitted
2. The system checks eligibility and validates the patient’s details against PDS
3. A response is returned with either a provisioning ID or an error
4. If successful, an email is sent to the patient with a link to complete setting up their account

Visual diagram: Healthcare professional flow